The Bissell CrossWave is a popular multi-surface cleaning machine that is designed to vacuum, wash, and dry floors simultaneously. While the machine is efficient and easy to use, issues may arise when it comes to charging it. When the Bissell CrossWave is not charging, there could be several possible reasons, such as dirty charging contacts, faulty power adapter, dead battery, overheating, or malfunctioning charging circuit.

In this blog, we will go through each possible cause of the problem and provide solutions to help you troubleshoot the issue and get your Bissell CrossWave up and running again. We will also discuss some additional things you should know about charging the Bissell CrossWave to help you properly care for and maintain your machine.

Possible Causes and Their Solutions

Dirty Charging Contacts

The charging contacts on the base of the machine and the battery pack may become dirty, preventing a proper connection. To fix this issue, clean the contacts with a soft, dry cloth and try charging the machine again.

Faulty Power Adapter

The power adapter may be faulty, causing the machine to not charge properly. Try using a different power adapter that is compatible with your Bissell Crosswave and see if that resolves the issue.

Dead Battery

The battery may be completely dead and need to be replaced. You can purchase a replacement battery from Bissell or a third-party seller.


If the machine gets too hot, it may stop charging to prevent damage to the battery. Make sure the machine is not placed in direct sunlight or a hot environment and let it cool down before attempting to charge it again.

Malfunctioning Charging Circuit

If none of the above solutions work, there may be a problem with the charging circuit inside the machine. In this case, you may need to take your Bissell Crosswave to a professional repair service or contact Bissell customer support for assistance.

Things to know about charging a Bissell CrossWave

Here are some important things to know about charging a Bissell CrossWave:

Charge Time

The Bissell CrossWave typically takes about 4 hours to fully charge.

Battery Life

The battery life of the Bissell CrossWave can vary depending on the cleaning mode and type of surface being cleaned. On average, the battery lasts for about 30 minutes on a single charge.

Charging Indicator

The Bissell CrossWave has a charging indicator light on the machine and the charging dock. When the machine is charging, the light will be solid. When the battery is fully charged, the light will turn off.

Proper Storage

If you are not going to use your Bissell CrossWave for an extended period of time, it is important to properly store it. The battery should be fully charged before storage, and the machine should be stored in a cool, dry place.


Only use the power adapter that came with your Bissell CrossWave. Using an incompatible adapter can damage the machine or battery.


Do not attempt to charge a damaged or leaking battery, as it can be dangerous. If you suspect that the battery is damaged or leaking, contact Bissell customer support immediately.

The Bottom Line

If your Bissell Crosswave is not charging, first check the charging contacts and power adapter for dirt or damage. If those are not the issue, try replacing the battery or ensuring that the machine is not overheating. If the problem persists, consider contacting Bissell customer support or taking your machine to a professional repair service.

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